Frequently asked questions:

  • Am I eligible for VAT refund?

    You can benefit from VAT refund only if you are not from one of the following countries :
    Germany / Austria / Belgium / Bulgaria / Croatia / Cyprus / Denmark / Spain / Estonia / Finland / France / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Slovakia / Sweden.

  • In which airports can I find a Travelex Store ?

    Travelex is present in Brussels Airport and Charleroi Aiport.

  • I did not make my statement to Customs before I left. Can I always get my VAT refunded?

    Yes, it is always possible to recover your VAT. To do this, you will have to follow the procedure set up by the Belgian customs.

  • I didn't get my VAT refund. Who should I contact ?

    If you have not been reimbursed directly during your stay at one of Travelex's offices and you are still waiting to be reimbursed, you can reach us by e-mail at the following address: service.client @

    We will respond to your request within 3 working days.